Cancel your subscription
Use cancellation to stop your subscription renewing. With ordinary cancellation, your subscription ends at the end of the current billing period.
Cancel contracts hereLegal
Cancellation and voluntary refunds
Withdrawal instructions
See the withdrawal instructions for information about statutory withdrawal.
Withdrawal instructionsService provider
- Service provider
- Union Finance GmbH, Elsenfelder Straße 32, 63906 Erlenbach am Main, Deutschland
- Contact for this document
- billing@aivrom.com
Voluntary refunds
In addition to statutory rights, the first paid package payment is fully refundable if requested within fourteen days of that payment and package usage is below 20% of the period limit. Later periods and partially used later packages receive no voluntary partial refund. Purchased additional usage is refundable within fourteen days only if that purchase is wholly unused. Prior usage does not itself make a later untouched purchase used. Requests are checked against payment and usage records. Refunds use the original payment method. If AIVROM caused a service fault, support can grant additional usage. Mandatory rights and remedies are unaffected.
Subscription cancellation
The subscription renews monthly unless cancelled. Cancel in your account or use “Cancel contracts here” in the footer without signing in. Cancellation stops renewal at the end of the trial or current paid period. Hosting is billed and managed separately.
Document version: 2026-10-24
Your contact for this document
Questions about privacy and deletion: privacy@aivrom.com. Cancellation, withdrawal and billing: billing@aivrom.com. Human support: support@aivrom.com, Monday–Friday 10:00–16:00 Europe/Berlin; reply within two business days.